Digita Softech

100% Full Save And Secure Delivery For Daraz Packing
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❓ Frequently Asked Questions (FAQs)

🔒 Privacy & Discretion

  1. Will my order be shipped discreetly?
    Absolutely. All orders are packaged in plain, unbranded parcels with no logos or labels related to the product inside.

  2. Will anyone know what I ordered?
    No. Your privacy is our top priority. Neither the delivery personnel nor anyone else can see what’s inside the package.

  3. Is my personal information safe?
    Yes. We use SSL encryption and work only with trusted, secure payment gateways to protect your data.

  4. Will the billing or delivery label mention adult products?
    No. There will be no mention of product type on your billing, packaging, or delivery documents.

🚚 Orders & Delivery

  1. Where do you deliver?
    We deliver across Europe and worldwide, including major cities like London, Berlin, Paris, Madrid, and Rome.

  2. Do you offer same-day delivery?
    Yes, in select metropolitan areas. Same-day delivery is available depending on your location and order confirmation time.

  3. How long does shipping take?
    For most European locations, delivery takes 10 business days. International shipping may vary slightly.

  4. How can I track my order?
    Once your order ships, we’ll send you a tracking number via WhatsApp or email so you can follow your package in real time.

  5. Do you offer free shipping?
    Yes, we offer free shipping on all orders, with no hidden fees in some regions.

💳 Payment

  1. What payment methods do you accept?
    We accept international cards, mobile wallets, and secure payment gateways. 

  2. Can I pay on delivery?
    Yes, COD is available in selected countries and regions. You’ll see the option at checkout if it’s available in your area.

  3. Is payment secure on your website?
    Yes, all payments are processed through encrypted, PCI-compliant gateways, keeping your financial data safe.

📦 Products & Packaging

  1. Are your products safe and high quality?
    Absolutely. All our products are made from body-safe materials and sourced from trusted international suppliers.

  2. Where are your products shipped from?
    Most products are sourced from China and shipped through our secure logistics network.

  3. Can I order multiple items at once?
    Yes, you can order as many products as you’d like. All will be packed together in a single discreet package.

🔁 Returns & Refunds

  1. Can I return a product if I’m not satisfied?
    Yes. We offer a 30-day return & exchange policy for unused and unopened items. Please see our return policy for full details.

  2. What if I receive a damaged or wrong item?
    Please contact our support team immediately. We’ll resolve the issue with a replacement or refund at no extra cost to you.

  3. Are all products returnable?
    Due to hygiene concerns, only unopened and unused items in original packaging can be returned.

📞 Support & Account

  1. How can I contact customer support?
    You can reach us via WhatsApp at +44 786-1658-121 or email us at support@darazx.com. Our team is ready to help.

  2. Do I need an account to place an order?
    No, you can checkout as a guest. However, creating an account allows you to track orders, view order history, and get exclusive offers.